TERMS OF SERVICE / TERMS & CONDITIONS (B2C & B2B)

ANVI BRUSHES – ANVI BRUSH SET
(5 makeup brushes + 1 cosmetic bag)
Last updated: 20.1.2026

1. Scope and Definitions

1.1 These Terms of Service (“Terms”) apply to the promotion and sale of the “ANVI BRUSH SET” (“Products”) by ANVI BRUSHES (“Seller”, “we”, “us”) to customers (“Customer”, “you”) via an external Stripe Checkout flow.
1.2 “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession (B2C).
1.3 “Business Customer” / “Entrepreneur” means a person acting in the course of their trade, business, craft or profession (B2B).

2. Seller Information

ANVI BRUSHES
Anna Podgorova
Stuwerstraße 4/26, 1020 Vienna, Austria
Email: support@anvibrushes.com
Phone: +43 680 4017155

3. Products and Product Presentation

3.1 We advertise the Products on our website. Product images are illustrative; minor deviations (e.g., color tones due to screen settings) may occur.
3.2 Unless expressly stated, no accessories or services are included beyond what is listed in the product description (5 brushes + 1 cosmetic bag).

4. Order Process, Stripe Checkout, and Contract Conclusion

4.1 Clicking the purchase button on our website redirects you to an external Stripe Checkout page (Stripe Payment Link / Stripe Checkout) where you can place your order, select delivery options, and pay.
4.2 The presentation of Products on our website is not a legally binding offer; it is an invitation to place an order.
4.3 By completing the purchase in Stripe Checkout, you submit an offer to buy the Product(s) under these Terms.
4.4 The contract is concluded when we accept your order by (i) confirming the order and/or (ii) dispatching the goods, or by any other explicit acceptance.
4.5 Order refusal / cancellation: We reserve the right, to the extent legally permissible, to refuse orders (in whole or in part) without stating reasons (e.g., suspected fraud/abuse, supply constraints, incorrect pricing, delivery restrictions). If we refuse an order after payment, we will cancel it and refund the amount to the original payment method.

5. Prices, VAT Status, Shipping Costs, and Taxes

5.1 Prices shown in Stripe Checkout are final prices for the selected order.
5.2 VAT (Austria – small business exemption): The Seller applies the Austrian small business VAT exemption pursuant to Section 6(1)(27) Austrian VAT Act (UStG). No VAT is charged and no VAT will be shown on invoices.
5.3 Shipping costs are:
– Austria (AT): EUR 5.50
– All other European countries: EUR 13.50
Shipping costs are displayed in Stripe Checkout before you confirm payment.
5.4 Customs duties: We currently ship within Europe as offered in Stripe Checkout. If any fees or duties were to apply due to destination-specific rules, they are borne by the Customer unless mandatory law provides otherwise.

6. Payment

6.1 Payment is processed via Stripe Checkout using the online payment methods offered there (e.g., credit/debit card, Apple Pay, Google Pay, PayPal, and other methods depending on availability).
6.2 Payment is due immediately upon checkout completion.
6.3 We do not receive full payment card numbers; payment processing is handled by Stripe.
6.4 Chargebacks / payment disputes: If a chargeback or payment dispute is initiated, we may (to the extent legally permissible) suspend fulfillment and/or require alternative payment or proof of authorization. This does not affect your mandatory statutory rights.

7. Delivery, Dispatch, Address Responsibility, and Risk Transfer

7.1 We deliver to Austria and European countries as offered in Stripe Checkout.
7.2 Delivery times are stated in Stripe Checkout or the order confirmation, or otherwise communicated by us. Delivery times are estimates unless expressly agreed as binding.
7.3 Correct address: You are responsible for providing a complete and correct delivery address and ensuring that delivery can be accepted. If delivery fails due to an incorrect/incomplete address, non-collection, or repeated failed delivery attempts attributable to you, we may charge you the additional costs of re-shipping and/or return handling, to the extent legally permissible.
7.4 Partial deliveries: We may make partial deliveries if reasonable for you. Additional shipping costs will not be charged for partial deliveries unless expressly agreed.
7.5 Risk transfer:
(a) Consumers: The risk of accidental loss or deterioration passes to you only when the goods are delivered to you or a person designated by you.
(b) Business Customers: The risk passes upon handover to the carrier, unless mandatory law provides otherwise.
7.6 Damage in transit: Please inspect the parcel upon delivery. If there is obvious transport damage, document it (photos) and contact us promptly. This recommendation does not limit your statutory warranty rights.

8. Invoice / Billing (PDF via Email)

8.1 After successful payment, we provide an invoice/receipt as a PDF to the email address you enter during Stripe Checkout and/or via Stripe’s confirmation flow (depending on configuration).
8.2 You are responsible for ensuring your email address is correct and for checking spam/junk folders.
8.3 VAT note on invoices: Invoices/receipts will state that no VAT is charged under the Austrian small business VAT exemption (Section 6(1)(27) UStG).

9. Consumer Right of Withdrawal (B2C) – Distance Selling

9.1 If you are a Consumer, you have the legal right to withdraw from this distance contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.
9.2 To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., email to support@anvibrushes.com).
9.3 Effects of withdrawal: If you withdraw, we will reimburse all payments received from you, including standard delivery costs (where required by applicable law), without undue delay and no later than 14 days from the day we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
9.4 Reimbursement will be made using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.
9.5 Return shipping costs: You bear the direct cost of returning the goods, unless the goods are defective or we agree otherwise.
9.6 Diminished value: You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
9.7 Hygiene / sealed goods (withdrawal exclusion where legally applicable): If the Product (or parts of it) is delivered sealed and is not suitable for return due to health protection or hygiene reasons, the statutory right of withdrawal may be excluded once the seal is removed after delivery, to the extent provided by applicable law. In any case, used products may lead to diminished value and may be rejected for return where legally permissible due to hygiene considerations.
9.8 Return process: Before returning goods, please contact us by email to obtain return instructions. This is for efficient processing and does not affect your statutory rights.
9.9 Model Withdrawal Form (optional)
To: ANVI BRUSHES, Stuwerstraße 4/26, 1020 Vienna, Austria; support@anvibrushes.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature (only if on paper):
Date:
(*) Delete as applicable.

10. No Statutory Withdrawal Right for Business Customers (B2B)

10.1 The statutory consumer withdrawal right applies only to Consumers. Business Customers do not have a statutory right of withdrawal for distance contracts unless mandatory law provides otherwise.
10.2 Any goodwill returns for Business Customers are at our sole discretion and may be refused.

11. Legal Warranty (Conformity / Defects), Inspection Duties (B2B), and Guarantees

11.1 Consumers (B2C): You benefit from the statutory legal guarantee for lack of conformity/defects. We are liable for any lack of conformity existing at delivery and becoming apparent within the statutory period. Your remedies are governed by mandatory consumer law (repair/replacement, price reduction, termination where applicable).
11.2 Business Customers (B2B): Unless mandatory law provides otherwise, Business Customers must inspect the goods promptly and notify defects without undue delay. If notification is not made in time, the goods may be deemed approved. Further warranty rights may be limited to the extent legally permissible.
11.3 No commercial guarantee unless stated: Unless we expressly provide a separate written commercial guarantee, no additional guarantee beyond statutory rights is granted.
11.4 Wear and misuse: Defects caused by improper use, normal wear and tear, lack of care, or failure to follow care instructions are not covered by warranty to the extent legally permissible.

12. Liability

12.1 We are liable without limitation for intent and gross negligence, and for personal injury as required by law.
12.2 For slight negligence, we are liable only for breach of essential contractual obligations (cardinal obligations) and limited to foreseeable, typical damages. This limitation does not apply where mandatory consumer protection rules provide otherwise.
12.3 We are not liable for indirect or consequential damages (e.g., loss of profit), except where mandatory law requires liability.
12.4 Nothing in these Terms limits liability under mandatory product liability laws.

13. Retention of Title (where legally permissible)

The goods remain our property until full payment has been received, to the extent permitted by applicable law.

14. Intellectual Property

All content on our website (texts, images, logos) is protected by intellectual property laws. Any use beyond statutory permissions requires our prior written consent.

15. Force Majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control (e.g., natural disasters, strikes, transport disruptions, official measures). In such cases, delivery times may be extended accordingly.

16. Pricing Errors and Technical Mistakes

In case of obvious pricing errors, typographical mistakes, or technical issues resulting in incorrect prices or product information, we reserve the right to cancel the order. If payment has been made, we will refund the amount to the original payment method. Mandatory consumer rights remain unaffected.

17. Set-off, Retention, and Assignment

17.1 Consumers: Statutory set-off rights remain unaffected.
17.2 Business Customers: Business Customers may only set off undisputed or legally established claims. Rights of retention are limited accordingly, to the extent legally permissible.
17.3 Assignment by Customer: You may assign rights under the contract only with our prior written consent, unless mandatory law provides otherwise.
17.4 Assignment by Seller: We may assign claims to third parties (e.g., logistics or payment-related claims) where legally permissible.

18. Communications and Contract Language

18.1 We may communicate with you electronically (e.g., email) for contract-related matters (order confirmation, invoice, delivery information).
18.2 The contract language is English unless we expressly agree otherwise.

19. Data Protection

We process personal data in accordance with applicable data protection laws (GDPR). Please refer to our Privacy Policy for details.

20. Dispute Resolution

20.1 We are not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board, but may do so voluntarily.
20.2 If mandatory consumer information requirements apply in your market, we will provide the legally required information upon request.

21. Governing Law and Jurisdiction

21.1 These Terms are governed by Austrian law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG), to the extent permitted.
21.2 Consumers: This choice of law does not deprive you of mandatory consumer protections of the country where you have your habitual residence within the EU/EEA.
21.3 Business Customers: Exclusive place of jurisdiction shall be Vienna, Austria, unless mandatory law provides otherwise.

22. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent.

23. Amendments

We may update these Terms for future orders. The version displayed at the time of your order applies.